Terms and conditions

1. Legal Status

Issuing Authority

1.1 The Issuing Authority for the gaming operations is Anjouan Gaming.

Jurisdiction

1.2 The services described in these Terms and Conditions are provided under the jurisdiction of Comoros.

2. Registration and Login Process

Step-by-Step Process

2.1 To open an account a user must select "Register", provide a valid email address and create a password, accept the Terms and Conditions, complete required account information and select "Create Account".

2.2 Accounts are personal to the named account holder and may not be shared. Users must provide accurate, current and complete information during registration and maintain that information.

Is KYC/ID Verification Required

2.3 Identity verification forms part of the operator's know-your-customer (KYC) procedures. Verification may be required prior to account activation, deposit, withdrawal or at any time during account maintenance.

2.4 Failure to provide required identity or verification documents may result in suspension of account access, withholding of winnings and cancellation of pending withdrawals.

3. Games and Software Providers

Top Games

3.1 Representative top titles available on the platform include The Slotfather (Betsoft), The Tipsy Tourist (Betsoft), Sun of Egypt 2 (3 Oaks Gaming), Booming Fruits 256 (Booming Games) and European Roulette (BGaming).

Software Providers

3.2 The platform's software library includes suppliers such as NetEnt, Play’n GO, Evolution Gaming, Pragmatic Play and Nolimit City, among a wider catalogue of 155 providers.

Total Game Count

3.3 The catalogue comprises more than 6,250 games, including over 5,670 slot titles, in excess of 350 RNG table and specialty games and over 120 live-dealer options.

Game Categories

3.4 Available game categories include slots, jackpot games, roulette, blackjack, baccarat, video poker, bingo, keno, scratchcards, dice games, crash games and live-dealer games.

3.5 The platform also offers live game shows, sports betting, esports betting and virtual sports where applicable and subject to separate terms.

4. Bonuses and Promotions

Welcome Bonus (Amount, % Match, Free Spins)

4.1 The Welcome Pack comprises a combined 450% match up to £16,500 plus 500 free spins, distributed across the first five qualifying deposits. The minimum qualifying deposit for the Welcome Pack is £25.

4.2 A separate High Roller Pack is available: 600% match up to £9,000 with a minimum qualifying deposit of £250.

Process of activation for Welcome Bonus

4.3 To activate a bonus, users must select the desired bonus when making a qualifying deposit through the account wallet. No promotional code is required for the Welcome Pack or High Roller Pack unless explicitly stated otherwise in promotion rules.

Wagering Requirements

4.4 Wagering requirements applicable to bonuses are as follows: Welcome Pack — 35× wagering for each part of the package; High Roller Pack — 40× wagering; Sunday Reload — 20× wagering on the combined deposit and bonus.

Time Limits

4.5 Time limits apply to bonus usage. Welcome Pack and High Roller Pack bonus funds must be used within seven days of crediting. Sunday Reload bonus funds must be used within one day of crediting. Expiry will void unused bonus funds and any winnings derived from them.

Recurring Promotions

4.6 Recurring promotions include Tuesday rakeback up to £200, Sunday Reload offers and casino tournaments with advertised prize pools up to £450,000. Each promotion is subject to its own specific terms and conditions.

Reload Bonuses

4.7 The Sunday Reload is a 50% bonus up to £250, available on Sundays with a minimum deposit of £20. No promotional code is required unless stated. Wagering is 20× the combined deposit and bonus. The maximum stake during play with bonus funds is £5. The Sunday Reload is valid for one day.

Free Spins Bonuses

4.8 The Welcome Pack includes a total of 500 free spins distributed across the first five qualifying deposits. Free spins are subject to separate wagering, validity and game restrictions specified at the time of issue.

General Bonus Terms and Conditions

4.9 General bonus rules include minimum deposit requirements, wagering multipliers, maximum bet limits and time limits as set out in these Terms. For clarity: Welcome Pack — min deposit £25, 35× wagering, max stake £5, seven-day validity; High Roller Pack — min deposit £250, 40× wagering, max stake £5, seven-day validity. No promotional code is required unless explicitly stated.

4.10 Winnings from bonuses may be subject to additional verification and bonus-specific game weightings. The operator reserves the right to refuse, withdraw or reclaim any bonus or associated winnings in the event of abuse, fraud or breach of these Terms.

5. VIP and/or Loyalty Program

Loyalty Program Description

5.1 A VIP club operates alongside recurring promotions. Participation criteria, benefits, tier structure and rewards are governed by separate VIP program rules which form part of these Terms when applicable.

5.2 The operator may, at its discretion, set eligibility conditions, promotional offers and reward withdrawal rules for VIP members. Abuse or improper conduct may result in removal from the VIP program and forfeiture of rewards.

6. Payment Methods and Banking Terms

Deposit Methods (Min/Max, Processing Times, Fees)

6.1 Accepted deposit methods include credit cards, Monzo, Revolut, Google Pay, bank transfer and cryptocurrencies, including Bitcoin and Ethereum.

6.2 Published deposit amounts range from £20 to £10,000. Deposits are processed instantly unless otherwise stated. The operator does not charge deposit fees; third-party fees may apply and are the responsibility of the player.

Withdrawal Methods (Min/Max, Processing Times, Fees)

6.3 Withdrawal methods include bank transfer and supported cryptocurrencies. Published withdrawal transaction amounts range from £50 to £500.

6.4 Withdrawals are processed within up to three working days subject to KYC completion and security checks. The operator does not charge withdrawal fees; intermediary or blockchain fees may apply and are the responsibility of the player.

7. Key Terms and Conditions

Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1 Bonus wagering and maximum bet limits apply as specified in section 4. Wagering contributions by game type may vary and are published in the bonus rules. The maximum allowable bet while playing with bonus funds is £5 unless otherwise stated.

7.2 Certain games may be excluded or contribute partially to wagering requirements. The operator will publish game restrictions for individual promotions. Playing excluded games while a bonus is active may void bonus funds and any related winnings.

Deposit Limits

7.3 Published deposit transaction limits are £20–£10,000. Specific promotions may impose higher minimums; for example, the Welcome Pack requires at least £25 and the High Roller Pack at least £250.

7.4 The operator may apply account-specific deposit limits, responsible-gambling limits or regulatory limits at any time.

Withdrawal Limits

7.5 Published withdrawal transaction limits are £50–£500. The operator may apply additional monthly or per-transaction limits as set out in account settings or regulatory requirements.

7.6 Withdrawals may be subject to verification, security checks and completion of wagering requirements where applicable. The operator may suspend or cancel a withdrawal if it suspects fraud, money laundering, collusion or other breaches of these Terms.

8. Mobile and Technical Features

App Availability (iOS/Android)

8.1 No dedicated iOS or Android application is required. Services are delivered via a mobile-optimised website.

Mobile Browser Optimization

8.2 The site uses responsive HTML5 technology to adapt content to smartphone and tablet browsers. Functionality may vary by device and operating system.

User Experience and Speed on Mobile

8.3 The mobile interface is designed for category navigation across casino, sportsbook and promotions. Game filtering and submenus are provided. Performance depends on device capability, network connection and browser version.

9. Security and Fair Play

Customer Support (Channels, Response Time)

9.1 Customer support is available via live chat accessible through "Support" in the main menu. Initiating a live chat requires provision of a name, phone number and email address.

9.2 The operator aims to respond promptly via live chat. Response times may vary depending on demand and complexity of enquiries. For written correspondence the contact email is [email protected].

Support Availability (Hours, Languages)

9.3 Live chat support operates 24 hours a day, seven days a week. Support is provided in English. The operator may provide additional language support at its discretion.

10. Responsible Gambling Features

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

10.1 The platform provides responsible gambling tools including deposit limits, stake limits, time-outs, self-exclusion, age verification and self-assessment resources.

10.2 Players may set or request changes to limits via their account settings or by contacting Support. The operator may impose or refuse changes where required for player protection or compliance.

10.3 Self-exclusion requests are binding and will suspend account activity for the selected period; reinstatement requires submission of a formal request and compliance with verification procedures.

11. Advantages and Disadvantages

Pros

11.1 The platform offers games from 155 software providers and a broad range of categories including slots, live casino and sportsbook. Payment options include cards, digital wallets, bank transfer and cryptocurrencies.

Cons

11.2 Mobile access is provided via a browser rather than a dedicated app. Customer assistance is delivered primarily through live chat rather than telephone or direct email support channels.

12. General Casino Information

Operator/Parent Company

12.1 The operator is Win Top Ltd.

Supported Languages

12.2 Services and support are provided in English.

Short brand description

12.4 The brand operates an online casino combined with sports, esports and virtual-sports betting. The casino catalogue includes slots, table games, live dealers and crash games with software supplied by 155 providers. Payment options cover conventional banking methods and cryptocurrencies.

Contact Information

12.5 For account, regulatory or support enquiries contact: [email protected]

13. General Legal Provisions

13.1 These Terms and Conditions constitute the entire agreement between the user and the operator with respect to use of the services. Where applicable, additional rules specific to promotions, tournaments or third-party services form part of these Terms.

13.2 The operator may amend or update these Terms at any time. Material changes will be notified to account holders or posted on the site. Continued use of the service after such notice constitutes acceptance of the amended Terms.

13.3 The operator disclaims liability to the fullest extent permitted by applicable law for indirect, incidental or consequential loss arising from use of the service. The operator's aggregate liability for direct loss is limited to the greater of actual direct loss or £100 unless otherwise required by law.

13.4 Accounts may be suspended, restricted or closed in the event of suspected fraud, abuse, money laundering, underage activity or breach of these Terms. Winnings may be withheld pending investigation.

13.5 Disputes arising under or in connection with these Terms will be handled in accordance with the dispute resolution process published by the operator. Users are encouraged to contact Support at [email protected] in the first instance.