Responsible gambling

Gambling should be an enjoyable form of entertainment. If it stops being fun or starts to affect your wellbeing, relationships or finances, it’s important to act early. Below you’ll find practical, non-judgmental guidance and the tools available to help you stay in control of your play.

Our commitment to safer gambling

We are committed to helping players make informed, controlled choices. That means offering clear tools and options so you can control how, when and how much you play. If ever you feel you need extra support, we will work with you to find the right solution for your situation.

Tools to help you play responsibly

We provide a range of practical tools designed to help you set safe limits and manage your activity. These options are available from your account settings or through our 24/7 live chat support.

Deposit limits: set daily, weekly or monthly limits to control how much money you add to your account. Published deposit ranges on the platform run from £20 to £10,000, and minimums may vary for certain bonuses.
Stake limits: limit the amount you can bet on a single spin or round to reduce the risk of rapid losses.
Time-outs: short breaks from play that suspend your account for a set period while allowing you to return afterward.
Self-exclusion: longer-term account exclusion for when you need an extended break or indefinite pause from gambling.
Account restriction/options: restrictions that limit product access (for example, excluding sports or live casino) or restrict deposit/withdrawal capabilities.
Reality checks and session reminders: tools to remind you how long you’ve been playing and prompt you to take a break.
Verification and age checks: identity verification is part of our know‑your‑customer (KYC) procedures and helps protect young people and prevent unauthorised access to your account.

Recognising the signs of problem gambling

Being aware of warning signs can help you take action early. These indicators do not mean you have a problem on their own, but multiple signs together suggest it’s time to reassess your play.

Spending more time or money than you intended.
Chasing losses or trying to win back money quickly.
Neglecting work, study, family or social commitments because of gambling.
Borrowing money to gamble or selling belongings to fund gambling.
Feeling anxious, depressed, guilty or unable to stop thinking about gambling.
Hiding or lying about gambling activity or losses.

How to take a break or exclude your account

If you feel you need a break, you have options tailored to different needs.

Short time-outs: suspend account access for a defined short period. Use this if you need an immediate pause and want to return after the break.
Self-exclusion: choose a longer-term or permanent exclusion if you need an extended pause. Self-exclusion is designed to prevent access to your account for the chosen period.
Contacting support: if you’re unsure which option suits you best, start a conversation with our 24/7 live chat. Our team will assist you in applying the most appropriate measure for your situation. Note that live chat requires basic contact details to begin a conversation.

Deposit, loss and stake limits

Setting financial limits is one of the most effective ways to control gambling. You can set and adjust these limits in your account, but changes may take time to come into effect to prevent impulsive increases.

Deposit limits: set daily, weekly or monthly caps on how much you can deposit. Consider setting limits lower than your usual spending to create a financial buffer.
Loss limits: limit how much you are willing to lose over a set period to prevent chasing losses.
Stake limits: cap the size of individual bets to reduce the risk of large, rapid losses.
Remember: published deposit transaction ranges on the platform are £20–£10,000; adjustments to limits may be subject to verification and processing times.

Verification and account checks

Identity verification (KYC) is part of our safety checks and helps protect your account. These checks also support responsible gambling measures, for example by confirming age and supporting limit enforcement.

Please be prepared to provide requested documents during verification. Completing KYC promptly helps ensure smooth withdrawals and access to responsible gambling tools.

Support and further help

Reaching out for help is a positive and important step. If gambling is affecting your life, consider these actions:

Talk to someone you trust about how you feel — sharing concerns can relieve immediate stress.
Use our live chat to discuss account limits, time-outs or self-exclusion. Our team is available 24/7 to support you in taking concrete steps.
Seek professional support if gambling is affecting your mental health or finances. Trained counsellors and support services can offer confidential advice and structured help.
Consider practical steps such as blocking payment methods, removing saved card details, or using third-party blocking software on devices if you need additional barriers.

If you are under 18 you must not gamble. Age verification is in place to help protect young people and prevent underage gambling.

We are here to support you. If you want to make a change, start by setting one small limit today or open a conversation with our support team — taking a step is progress.