Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you use our website and services, how we use and disclose that information, the legal bases for processing where relevant, and the rights available to you. Please read carefully to understand how we handle your personal data.

1. Legal Status

Issuing authority: Anjouan Gaming.
Jurisdiction: Comoros.

2. Registration and Login Process

When you register an account with us we collect basic account information to create and manage your profile. Typical information collected during registration includes:

• Contact details (for example, your email address).
• Account credentials such as a chosen password.
• Basic account information you provide when creating or updating your profile.

Identity verification (KYC) is part of our onboarding and ongoing compliance checks. Where required, we may ask you to provide documents or information to verify your identity. We process this information to comply with legal obligations, to protect the integrity of our services, and to maintain a safe environment for all users.

Legal bases for processing registration and verification data include the performance of a contract with you, compliance with legal obligations, and where applicable your consent. You may withdraw any consent you have given, subject to any legal or contractual restrictions.

3. Games and Software Providers

To provide our games and related services we work with a wide range of software and game providers. This includes well-known suppliers such as NetEnt, Play’n GO, Evolution Gaming, Pragmatic Play and Nolimit City, among many others — in total our catalogue includes over 155 providers.

We process the minimum personal and technical data necessary to deliver gameplay, enable game sessions, and show game-related information. This may include:

• Game activity and session information (for example, games played and outcomes).
• Technical identifiers needed to run and display games on your device.

We may share relevant data with our service partners and game providers to enable gameplay, resolve issues, and verify account activity. We ensure that partners receiving personal data are contractually bound to protect it.

4. Bonuses and Promotions

We use personal data to determine eligibility and to administer bonuses, promotions and other offers. This processing may include validating account activity, applying promotion rules, and crediting any promotional benefit to your account.

We may contact you about promotions and offers by email where you have given consent or where we have a legitimate interest. You can opt out of marketing communications at any time by following the opt-out instructions in the message or by contacting us at [email protected].

5. VIP and/or Loyalty Program

Participation in VIP or loyalty programs requires the processing of account activity and engagement data. We use this information to determine membership status, calculate rewards, and tailor program benefits. We process only the data necessary to run the program and to communicate relevant updates to you.

6. Payment Methods and Banking Terms

We collect and process certain account verification and identity information as necessary to manage your account and to meet legal and regulatory requirements. When we process identity documents or verification information, we do so securely and only for the purposes of account management, compliance, and fraud prevention.

7. Key Terms and Conditions

We process personal data to enforce our terms and to manage your account. This includes checking eligibility for offers, enforcing bonus rules, and detecting and preventing misuse.

Your rights under data protection laws (including the UK General Data Protection Regulation and related domestic law) include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data where there is no legal requirement to retain it.
• Request restriction of processing in certain circumstances.
• Object to processing based on our legitimate interests.
• Request data portability for information you have provided in a structured, commonly used format.

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond within applicable statutory timeframes. You also have the right to lodge a complaint with a supervisory authority.

Automated checks and decisions: we may carry out automated checks (for example, fraud prevention or account eligibility checks). If automated processing produces a decision that significantly affects you, you may request human review and challenge the decision where applicable.

8. Mobile and Technical Features

Our website is designed to work across devices using responsive HTML5 technology. We collect technical and device information to ensure a smooth and secure experience. This may include browser type, device identifiers, operating system, screen resolution, and general location data derived from your IP address for security and localization.

We and our partners use cookies and similar technologies to operate the site, support functionality, remember preferences, and measure performance. You can manage cookie preferences through your browser settings or in any cookie controls we provide on the site.

9. Security and Fair Play

Security of your personal data is a priority. We use appropriate technical and organisational measures to protect data from unauthorised access, alteration, disclosure or destruction. Measures include access controls, encryption where appropriate, regular security reviews, and staff training.

Customer support is available via live chat; starting a conversation typically requires a name, phone number and email address. Live chat operates 24/7. Information you provide to support is used to resolve your enquiry and may be retained on your account for quality and training purposes.

We may also share information with fraud prevention services, regulators, dispute-resolution bodies and law enforcement where necessary to protect our users and comply with legal obligations.

10. Responsible Gambling Features

We process personal data to support responsible gambling tools such as self-exclusion, account restriction, stake limits, age verification and self-assessment tools. Data collected for these purposes is used to protect customers and to maintain compliance with responsible gambling obligations.

If you choose to use these tools we will retain the related records for as long as necessary to comply with legal obligations and to ensure the effectiveness of protections you have put in place.

11. Advantages and Disadvantages

From a data perspective, some practical considerations include:

• Pros: Working with a large number of software providers allows broad game choice and frequent updates, and our services include responsible-gambling tools and account controls that protect users.
• Cons: Customer support is provided mainly through live chat, which requires you to share contact details during interactions. Access through a browser rather than a dedicated app means certain device and cookie data are used to provide a consistent mobile experience.

12. General Casino Information

Operator / Parent Company: Win Top Ltd.
Supported language: English.

Short brand description: Bananzia combines an online casino with sports, esports and virtual-sports betting. The casino catalogue spans slots, table games, live dealers and crash games, with software from a large roster of providers and a user experience designed for both desktop and mobile browsers.

If you have questions about this Privacy Policy or wish to make a data subject request, contact us at [email protected]. We will handle your request in line with applicable data protection law.